

All Summit events (except plant tour) will take place at the
DoubleTree by Hilton Orlando/SeaWorld
October 20th (Starting with Happy Hour at 6pm) -to-
October 22nd (Ending after lunch at 2pm), 2021
Wednesday, October 20th

5pm-6pm:
Welcome to CIAMO's first Annual Membership Meeting ~ Meet, Greet and Eat Networking Happy Hour for CIAMO Members-Only.
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6pm-7:30pm
Non-CIAMO attendees welcomed to the Happy Hour to join in serious networking and greeting of new and returning Summiteers.
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7:30pm-until:
Dinner on your own (multiple restaurants within walking distance or hotel shuttle); afterwards return to networking at the Hilton bar.
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2:00am curfew:
All Summiteers must be in their 'jammies' and safely tucked in under their 'blankies' so we can hear your prayers, sing you a lullaby and kiss you goodnight (just kidding).
Thursday, October 21st
Welcome t0...
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7:00am-9:00am:
Networking buffet breakfast and Vendorama (Session 1) displays around the perimeter of the Ballroom and Foyer.
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9:00am-10:00am:
Presentation: Welcome to CIAMO and Overview of the Summit Conference Schedule and Procedures. Speaker Jeff Klein ~ CIA Founder and Summit Conference Director (and all around nice guy).
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10:00am-10:45am:
Presentation: Hiring and Training Designers for Maximum Results - Learn the Secrets to Increase Sales! Speaker Jessica Trippler ~ Closet Industry Business Coach and former California Closets Sales Trainer.
10:45am-11:00am:
Break
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11:00am-11:45am:
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11:45am-1:45pm:
Networking buffet luncheon and Vendorama (Session 2) displays, demonstrations, presentations throughout the perimeter of the Ballroom and Foyer.

1:45pm-3:45pm:
Choose among three concurrent 2-hour comprehensive networking and educational tracks:
Session A: Manufacturing Seminar:
Fabrication, Production Control, Lean Manufacturing, Staging Jobs, Inventory Control, Scheduling
Session B: Marketing Forum:
Advertising and PR via Websites, SEO's, Facebook and Social Media, CRM Raving Fan Club strategies, Paid vs. Organic Ads
Session C: Designer/Sales Symposium
Finding, hiring, training and retaining super sales associates, charging versus free designs
Each of the three Tracks includes presentations, SWOT* assessments from both Summit attendees and Vendors, panel discussions with Q&A concerning all aspects of Track topics, and ending with Round Table discussion groups.
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*Strengths-Weaknesses-Opportunities-Threats
Note: Don't Miss Out. Bring more than one staff member from your company to Orlando so you can cover all this action. You have been forewarned.
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3:45pm-4:45pm:
Vendorama (Session 3) displays, demonstrations and workshops throughout the Main Ballroom and Foyer
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4:45pm-5:30pm:
Load onto Tour Busses -or- personal vehicles for transport to our Host Shop/Showroom affiliate for tours, demonstrations, banquet, drinks, belt sander races and serious networking
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5:30pm-9:30pm:
Tour of Host Roomy Design Organizers showroom and state-of-the-art manufacturing facility. Demonstration of their super efficient Production Control System and
other surprises
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6:30pm-7:30pm:
The BIG Pig-Out BBQ Networking Banquet, adult beverages and tour of the manufacturing facility.

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7:45pm-8:15pm:
Place your bets and win big money. The 8th annual NASCARBS International Belt-Sander Championship at Orlando (Small) Motor Speedway at Roomy Design Organizers' workshop.
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9:30pm...
On Your Own ~ ongoing adult beverages and serious business building networking if you're still awake, at the DoubleTree Hilton Tiki bar.
Friday, October 22nd
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7:00am-9:00am:
Networking buffet breakfast and Vendorama (Session 4) booths and displays around the perimeter of the Ballroom and Foyer.
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9:00am-10:45am:
CIAMO SEALS Teams confidential, non-compete round tables discussion groups (for CIA Members-Only who completed the Survey prior to the Summit).
Installation Jubilation

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9:00am-9:45am:
Installers ONLY Private Discussion Session -OR...
9:00am-9:45am:
General Round Table Session: Topic to be announced at the Summit.
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10:00am-10:45am:
Round Table Session*: Installers are crucial to our operations: How can we assist and make their job go smoother, increase efficiency and make it more profitable for them.
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11:00am-11:45am:
Round Table Session*: How can our installers help our company be more profitable and successful by delivering superior performance.
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*Installer Discussions include:
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Installer responsibilities and job descriptions
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Commission vs. hourly: advantages vs. disadvantages
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Setting the ground rules and expectations with your customer
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Pre-inspecting the job site before you install
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Organizing your truck
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Onsite jigs and accessories
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Do you want this to be a job or a career?
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Finding, training and keeping good helpers and potential installers
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Preparing for each job using checklists
12:00pm-1:00pm
Installer panel: discussions, interviews, testimonials, installation oriented vendor presentations, Q&A* in front of the entire group.
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Communicating with the customer
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Trouble shooting problems
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Balancing your work life and your family life
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Being on the same page as your office to avoid being ambushed
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Appearance, demeanor and attitude
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Dealing with hostile or annoying customers
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Avoiding follow-ups and go-backs
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Job site etiquette
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Job site secrets
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Put your signature on everything you do
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Your final walk through
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1:00pm-2:00pm:
Networking buffet lunch and final Vendorama (Session 5) workshops with demos throughout the perimeter of the Ballroom and Foyer
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2:00pm
That's All Folks. Summit ends after lunch (2pm). Safe travel home, or stay for additional networking and the Theme Parks. See ya'll at next year's Summit in ???